What is the shelf life of your products?
To use at the peak of freshness, our products should be used within 6 months after opening.
Are your products gluten free?
The most common culprit of gluten in body and hair care is hydrolyzed wheat protein, which we do not use. We do not use wheat-derived ingredients and feel quite safe in saying that our products are gluten free. However, if you have celiac disease we do advise caution with our products, or any other products, as there can always be a slight risk in cross contamination. We do our very best in quality control to ensure this does not happen, but we always advise caution. For your reference, below is a list of the ingredients that we DO NOT USE, but can be found in body care and hair products containing gluten:
- Avena Sativa (Oat) Kernel Flour
- Dextrin Palmitate
- Hydrolyzed Malt Extract
- Hydrolyzed Oat Flour
- Hydrolyzed Vegetable Protein
- Hydrolyzed Wheat Flour
- Hydrolyzed Wheat Gluten
- Hydrolyzed Wheat Protein
- Hydrolyzed Wheat Flour
- Hydrolyzed Wheat Protein/PVP Crosspolymer
- Hydrolyzed Wheat Starch
- Secale Cereale (Rye) Seed Flour
- Triticum Vulgare (Wheat) Germ Extract
- Triticum Vulgare (Wheat) Germ Oil
- Triticum Vulgare (Wheat) Gluten
- Triticum Vulgare (Wheat) Starch
- Wheat Amino Acids
- Wheat Germ Glycerides
- Wheat Germamidopropalkonium Chloride
- Wheat Protein
- Wheatgermamidopropyl Ethyldimonium Ethosulfate
- Yeast Extract
I cannot pump lotion / soap from the bottle, I believe the pump is faulty.
Of course if your pump is faulty we will replace it for you immediately. Sometimes shipping and/or varying weather conditions can cause issues that could cause you to have trouble when trying to open the pump. And occasionally, it is simply a faulty pump. Contact us (830-868-7862) if you are having any trouble - here is something we would like you to please try first:
Be sure the collar around the pump is twisted tightly closed around the opening of the bottle. The collar can get loose during shipping, and when it is loose, the pump will not pop up in order to dispense product. Turn the pump counterclockwise to open while holding your thumb under the pump pushing upwards.
Do you have a storefront at the farm?
We do not have a storefront. If you are looking for where to buy our products, please go to the homepage and scroll to the bottom until you find 'Where To Buy'. You will find a list of stores that carry our products.
Right down the road from our farm entrance, you will find William-Chris Vineyards (approximately 8/10ths of a mile east of us). They are our downtown Hye TX "anchor store" and carry our full line of products.
Is your farm open for tours or visitors?
The farm is currently not open to the public. We do offer 'will call' for wholesale orders.