PRODUCT FAQs
Q: What makes Hummingbird Farms products different?
A: All our body care products are aloe-based, providing deep hydration and nourishment. We use nature-derived botanicals and aromatic herbs for scent — never synthetic or artificial fragrance. Our formulas are clean, therapeutic, and crafted in Texas with premium ingredients.
Q: Are your products good for dry or sensitive skin?
A: Yes. Aloe is naturally soothing, hydrating, and gentle. Our formulas are crafted specifically for dry, stressed, or sensitive skin that needs moisture without irritation.
Q: What do your products smell like?
A: Every scent is inspired by botanicals from our Texas Hill Country farm. Aromas come from real herbs, flowers, and plant essences — never artificial fragrance.
Q: Do your products contain parabens or phthalates?
A: No. All products are free of parabens, phthalates, and artificial fragrance.
Q: Are your formulas cruelty-free?
A: Yes. We never test on animals.
Q: Where are your products made?
A: Every product is crafted in Texas, using clean, thoughtfully selected ingredients.
INGREDIENT & SAFETY FAQs
Q: What does “aloe-based” mean?
A: Instead of water as the first ingredient, our body care formulas begin with aloe vera — a nutrient-rich, hydrating base that nourishes the skin more effectively. In fact, aloe vera is our primary ingredient in our creams, lotions and soaps, with our formulations containing between 40%-70% of this skin-loving ingredient.
Q: Are your ingredients natural?
A: We use clean, plant-powered ingredients and botanical essences. All scents come from nature — never synthetic fragrance chemicals.
Q: Are your products safe for sensitive skin?
A: Yes. Our formulas are gentle and free of harsh additives and synthetic fragrance (parfum). However, if you have severe sensitivities, we recommend patch testing.
USAGE FAQs
Q: How often should I use your lotions or creams?
A: Daily use is recommended, especially after bathing or hand washing to lock in moisture.
Q: Can I layer products?
A: Absolutely. Our products are designed to complement one another and enhance hydration when layered. Furthermore, they are created not to compete with your favorite cologne or perfume, but to enhance it.
Q: Are these products suitable for men and women?
A: Yes — our scents are clean, aromatic, and intentionally gender-neutral.
SHIPPING FAQ
Q: How long does shipping take?
A: Standard orders usually ship within 1–2 business days. Delivery typically takes 3–7 business days within the US.
Q: How can I track my order?
A: A tracking link will be emailed once your order ships.
Q: Do you ship internationally?
A: Not at this time, but we are exploring this for the future.
RETURNS FAQ
Q: What is your return policy?
A: If you are unhappy with your purchase, you may return within 30 days for a full or partial refund.
Q: What if my product arrives damaged?
A: Contact us within 7 days and we will happily replace or refund your item.
PAYMENT & ORDER FAQs
Q: What payment methods do you accept?
A: We accept major credit cards, Shop Pay, Apple Pay, and other secure digital payment options at checkout.
Q: Can I update or cancel my order?
A: If your order has not shipped yet, contact us and we will do our best to assist you. (830) 868-7862
CARE & STORAGE FAQs
Q: How should I store your products?
A: Keep products in a cool, dry place away from direct sunlight to maintain freshness.
Q: What is the shelf life?
A: Most products last 12–24 months unopened and 6–12 months after opening, depending on storage conditions.